Parent Guide
Emergency Card
Overview
What to do when something happens
This page is designed to be printed and displayed. When something happens, you'll know exactly what to do.
Emergency Card
1. Don't scold
Your child needs support now. The fault lies with the perpetrator, not the child. Stay calm.
2. Secure evidence
Take screenshots of messages, profiles, threats. Don't delete anything!
3. Listen and talk
Let your child tell their story. Don't interrupt, don't judge. Understand what happened.
4. Cut contact
Don't respond, don't pay, don't send more material. Block the person.
5. Report
Platform: use the report function. In case of extortion/threat: Police.
6. Get help
Professional support – see contacts below.
Important Numbers Switzerland
Available 24/7, free
Online Help
Counseling and reporting points on the Internet
Situations & Actions
Concrete steps for different cases
Cyberbullying
- Save screenshots
- Block the bully
- Report to platform
- Talk to school (if classmates involved)
- If threatened: Police
Contact with strangers / Cybergrooming
- Cut contact immediately
- Save screenshots
- Block and report person
- If sexual content: Police
Sextortion / Blackmail
- Don't pay! (Blackmailers don't stop)
- Don't send more material
- Save screenshots
- Inform police
- Report to platform
Intimate images shared
- Screenshots as evidence
- Report to platform (request deletion)
- Inform police
- Use Take It Down (for minors)
- Get legal advice
Violent/shocking images seen
- Talk about it, take feelings seriously
- Explain that such content is not normal
- If ongoing distress: professional help
Child talks about self-harm
- Take seriously immediately
- Listen without judging
- Call 147 (together or child alone)
- Seek professional help
This translation was created with AI and may contain errors.
In case of immediate danger to life: